ridiculousness

i went to the emergency room back in september for stress induced chest pain.  everything checked out okay and i was released with a clean bill of health. 

i am still receiving a bill from the hospital's laboratory. the bill does not belong to me.  it belongs to my insurance company.  the insurance company says they won't pay it until the lab puts it on the proper form.  the lab won't put it on the proper form.

yesterday i received a notice telliing me that they are sending my unpaid bill to a collection agency.

how does our society continue to exist with such ridiculousness running things?